How to request deletion of your data from ABE
ABE is operated by Viewcy, Inc. When you connect a third-party service (Meta Ads, Google Analytics, Slack, Intercom, Shopify, and others) we store the data you authorize, scoped to your tenant workspace. This may include campaign performance, customer records, financial transactions, support conversations, and analytics events.
See our Privacy Policy for the full list of data categories we collect.
To remove data from a single connected service (for example, Meta Ads) without deleting your entire account:
Disconnecting an integration revokes the stored access token and removes the cached account configuration. Records previously synced into your workspace are retained so that historical reports remain accurate, but they will no longer be refreshed. Synced email is different: when you disconnect Gmail you choose whether to delete the mail ABE has synced, and you can delete an individual message, a conversation, or everything at any time from Communications. Deleted mail is removed from ABE’s search index as well as its records, and will not be re-imported. By default synced mail is kept until you delete it, rather than removed on a timer. If you would rather it aged out automatically, set a retention window on the Gmail connection and anything older is deleted on a daily sweep. If you also want other historical records removed, follow section 3 below or contact us.
To request full deletion of your account and all associated data — including records from every connected integration — email privacy@viewcy.com from the address on your ABE account with the subject line “Delete my data”.
We will confirm receipt within 2 business days and complete the deletion within 30 days. You will receive an email confirmation when the deletion is complete.
If you connected a Meta ad account to ABE and want to remove only the Meta-sourced data without deleting your ABE account, use the disconnect flow in section 2 and then email us at privacy@viewcy.com with the subject line “Delete Meta data”. Include the email address on your ABE account and the Meta ad account ID. We will purge cached campaign records, performance snapshots, and any derived insights tied to that ad account within 30 days.
You can also revoke ABE's access to your Meta data directly from your Meta account at Facebook Settings → Business Integrations. Revoking access from Meta's side does not by itself remove records already synced into ABE; pair it with the email request above for full deletion.
Privacy team: privacy@viewcy.com
Viewcy, Inc., New York, NY